Customer
Skills
My story...
Wanting to transition my career into remote work, I opened an e-commerce shop online and launched an online English school. My journey since then has taught me many skills in web development and SaaS software, but most importantly has taught me that good customer service is the key to successful business!
- Answering Customer Inquiries
- Phone Calls
- Email and Chat
A proven track record
of quality customer support
Manager, Customer Support
Forgotten Forest Shop
2019-2022
Customer support, content writing, writing product listings, website SEO optimization, photo editing, processing products to meet customer needs, resolving customer issues with products, using software platforms for business: Mailchimp, Canva, Pixlr, Etsy, social media.
Department Manager, Customer Service
Hobby Lobby Stores
2019-2020
Team management, answering customer inquiries, meeting tight deadlines, scaling company profits, resolving customer problems, product management, understanding and implimenting company policies.
Customer Assistant, Sales, Framer
Hobby Lobby Stores
2018-2019
Assisting customers in custom photo frame designs and purchases, one-to-one customer support, handling customer inquiries, inbound and outbound phone calls, resolving customer problems.
Sales, Customer Assistant, Installer
Dreamscreens Retractable Screens
2006-2018
Sales and installation of a retractable screen door product, assisting customers, explaining product features, answering customer inquiries and concerns, resolving any customer problems and frustrations with the products.